As part of Medibank at Home, we’re trialing a new in-home physiotherapy program available to all Medibank members with extras cover in selected NSW locations.*

A fully qualified physiotherapist will visit to assess your health needs and, where appropriate, tailor a treatment program for you in your home environment that can help you achieve the same outcomes you would get in a clinic.

Appointments are available between 8am and 6pm, Monday to Friday (excluding public holidays).

Just $79 for an initial consult and $75 for follow-ups. And to make it easy, you can even process your claim on the spot.^

Physiotherapists are from our Members' Choice network, are fully-accredited and have a police & working with children check.

Treatment programs are tailored specifically to you and your home environment.

*In home physiotherapy service is available to current Medibank Members with Extras cover (up to annual limits and provided waiting periods have been served) in selected NSW locations only (see below) until 31 May 2018 unless extended. Physiotherapy in the home services will only be provided where medically/clinically necessary.

^Up to your annual limit and subject to any waiting periods, via HICAPS Go app or through the service provider on the day.

Our physios operate within a 5-10km radius of the following locations in NSW:

  • Centennial Park
  • Denistone East
  • North Balgowlah
  • Woollahra
  • A fully-accredited, Medibank Members’ Choice physiotherapist will come to your home at a time of your choosing. Appointments are available between 8am and 6pm, Monday to Friday (excluding public holidays)
  • You don’t need to worry about traveling, parking or sitting in waiting rooms
  • Treatment programs are tailored specifically to you and your home environment where appropriate, with the aim of helping you achieve the same outcomes as in a clinic
  • We have negotiated excellent rates with our physios
  • There is no need to rely on carers or family having to drive you to clinics
  • Neck & Back Pain
  • Joint & Muscle Pain
  • Headaches
  • Sports Injuries
  • Workers Compensation, Medicare and DVA
  • Pregnancy Related Pain
  • Arthritic pain
  • Acute and chronic conditions

Your physio will first sit down and talk with you in order to get an idea of your condition – this is an important part of the assessment and shouldn’t be rushed!

They will then run through a physical assessment, which may require some degree of disrobing in order to see and feel the affected area. Your physio may ask you to perform certain movements, asking you questions about symptoms. They may need to also feel around the area of pain.

Once the physio has completed the assessment, they will let you know what they think may be causing your symptoms, how long it may last, whether they can treat it and how they plan to do so. Feel free to ask as many questions as you need – we want you to be informed and as passionate about your recovery as we are!

If you agree to the treatment your physio has described, they will then proceed – treatment usually consists of some degree of both hands-on treatment and exercise, but keep in mind this may differ depending on what you have. The exercise component is very important – consider it your homework!

If you feel uncomfortable at any point during the assessment or treatment, please let your physio know – they will be more than accommodating, and can adjust accordingly to try make you feel at ease.

It’s $79 for an initial consult and $75 for follow-ups. And to make it easy, you can even process your claim on the spot.^

All participating physios are part of the Medibank Members’ Choice network, so you are guaranteed a fixed % back on the cost of the service if you have extras cover, still have extras limit available and have served your waiting periods. The amount you can claim back depends on the level of cover you have.

^Up to your annual limit and subject to any waiting periods, via HICAPS Go app or through the service provider on the day.

All of our physiotherapists are from our Members’ Choice network, are fully qualified and have a working with children & police check.

Our Member’s choice network provide over five million physiotherapy, chiropractic and podiatry treatments to Medibank members every year.

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