At Medibank, we’re always looking for ways to help our members access the care that they need, when they need it.

That’s why we’re trialing the Medibank Nurse Triage Webchat service.

Members with hospital cover now have the choice of connecting with experienced and qualified nurses online to discuss any health questions or concerns and get professional advice on what to do next.

What you can get help with

Nurses can assist you with a range of health questions and concerns, including advice on how to manage your symptoms, when to see a doctor and general information about your health.

How to access

Members with hospital cover will see the webchat available from the dashboard within My Medibank. It's just a simple click to connect with an experienced nurse.

When is webchat available?

The webchat trial service is available from 4pm – 10pm AEST, Monday to Friday (excluding public holidays) and will run until August 9, 2018.

You can still call

Medibank customers with hospital cover can also call the Health Advice Line on 1800 644 325, for 24/7 access to experienced nurses over the phone.

The service is not to be used in emergency or life threatening situations (in which case you should call 000).

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