General Strava queries

The easiest way to check if you have joined the challenge is to check out your profile here.

If your profile is personalised with your name, you are entered in the challenge!

If your personal profile doesn’t appear, you need to join the challenge here.

The easiest way to check if your ride has been logged is to check out your profile here.

Your profile page will show the percentage complete for each weekly challenge. If your ride is not appearing please email sponsorship@medibank.com.au so we can look into it. Please allow 24 hours for us to respond.

The leaderboard simply shows the distance you have ridden since joining the Medibank Strava Club and allows you to see what other members are up to. The leaderboard is independent of the weekly challenges and associated prizes.

All participants must log their rides on Strava. You can use tracking devices like Garmin and upload your activities to Strava, however please make sure you do this before the end date and time of each weekly challenge for your ride to count.

You can view a list of compatible devices here.

No, your activity must have GPS tracking and a route in order to count towards the weekly or major prize.  This ensures that your challenge completion can be verified.

We hope cyclists within our community are honest about challenging themselves.  Medibank reserves the right to withdraw participants from receiving a weekly or major prize if there is evidence that the challenge was not completed on a non-electric bike (eg. if a motorbike, car or electronic bike was utilised). If you notice a ride that looks untruthful, you can flag the ride direct to Strava Admin by following these instructions.

Click to view the full terms and conditions.

No, you can take 1 day or all 7 to complete this weekly challenge!

Absolutely, but always remember to ride safely and responsibly. Your ride will upload as long as you ride at least 25km, and the average speed across this distance is at least 25km p/hour.

Please note: When measuring distance we also recommend you ride a small amount over the outlined distance (approximately 2 additional km). This will give you a buffer in the event your activity distance is shortened after upload to Strava due to the clean-up of GPS irregularities. You can learn about how distance is calculated here.

Absolutely. For example:

  • You might be feeling really energetic on day 1 and ride 60km
  • Day 2, your morning ride might be 10km and your evening ride might be 10km
  • Day 3 and Day 4 might be single afternoon rides of 20km per day

Yes.

Please note: When measuring distance we also recommend you ride a small amount over the outlined distance (approximately 2 additional km). This will give you a buffer in the event your activity distance is shortened after upload to Strava due to the clean-up of GPS irregularities. You can learn about how distance is calculated here.

Not at all. This challenge is about distance so you can complete the distance at your own pace.

Please note: When measuring distance we also recommend you ride a small amount over the outlined distance (approximately 2 additional km). This will give you a buffer in the event your activity distance is shortened after upload to Strava due to the clean-up of GPS irregularities. Learn about how distance is calculated here.

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