2019 |Annual Review
  • 01 Our customers
  • 02 Our people
  • 03 Our community

Taking a stand on some of Australia's biggest challenges

watch the video

With one in five Australians now experiencing mental health issues in any given year, we’re prioritising mental health support. In addition to delivering the Beyond Blue service, we supported the development of their Beyond Now suicide safety planning app.

We also helped the Australian Kookaburra Kids Foundation deliver camps and programs to support children who live in families affected by mental illness.

We were proud sponsors of the Sydney Invictus Games, an inspirational event for defence force members highlighting how sport helps build resilience and good mental health.

We launched a 24/7 phone service so customers can talk to our experienced mental health professionals and ensured more customers could access urgent mental health support sooner – a result of implementing new government reforms. We’re also working with SA Health on a trial to fast track support for patients with mental health issues.

We’re also focusing on sexual assault, domestic and family violence - providing counselling, information and support through the 1800RESPECT service that we deliver on behalf of the Australian government. This year we were proud to develop the Sunny app to support particularly vulnerable women – those with disability – who are far more likely to be impacted by domestic and family violence. A strong advocate, CEO Craig Drummond spoke with national media to raise awareness of family and domestic violence and we signed an agreement with Our Watch to work together to prevent all forms of violence against women.

Sunny app - 1800RESPECT

Sunny app - 1800RESPECT watch the video

We believe in health equality. The gap that exists between Indigenous and other Australians shows we have a long way to go. Our Reconciliation Action Plan sets out the ways we’re helping to close that gap.

We’ve made good progress, increasing our purchasing and use of Indigenous businesses and understanding of Indigenous practices and culture through cultural awareness training. We’re also building on our relationship with the Wadeye community which is now in its eighth year.

As a values-led organisation, we understand we have a role to play in eradicating modern slavery. We’re looking at our operations and supply chains to identify and address any risk of modern slavery. While our Supplier Code of Conduct contains clear anti-slavery provisions, we have undertaken a risk assessment and identified a third party to monitor and report on any risks. We’re working with other Australian organisations on best practice which will inform our process to address any findings that may arise. We are also preparing our formal modern slavery statement that we will publicly release in 2020.

And we stepped up for people when they needed us – extending financial assistance and other support to customers living in areas affected by drought, flood and bushfire.