Life insurance FAQs

Life can throw some tricky situations at you so we've got answers to common questions right here for you.

What's not covered?

The relevant Life Insurance Policy Product Disclosure Statement (PDS) will provide the important information on how exclusions may affect your cover. It’s important to read the PDS for all exclusions that apply to your cover. Some exclusions include (but are not limited to) the below:

No payments will be made if your death is because of a self-inflicted injury or terminal illness within 13 months of:

  • the policy beginning
  • an increase to the policy (with regards to the increased portion); or
  • the policy being reinstated.

We will also not pay any benefit where we have agreed with you a special term in respect of your cover that specifically excludes the event or condition leading to the claim. Any such provision will appear on your policy schedule.

We will not pay an Accidental injury benefit, a Permanently Unable to Work benefit or a Trauma benefit where the condition is a result, directly or indirectly, of an intentional or deliberate self-inflicted injury.

For Trauma cover, we will not pay the Benefit Amount in the case of Cancer, Stroke, Coronary Artery Bypass Surgery or Severe Heart Attack if the condition was diagnosed, or the circumstances leading to diagnosis became apparent, after the Acceptance Date and within 90 days after:

  • the Commencement Date; or
  • the date that an increase in Benefit Amount is requested in respect of the Life Insured (but only in respect of the increase); or
  • where we have agreed to reinstate the Policy after it was cancelled, the date on which we reinstate the Policy.

Depending on your answers to the health and lifestyle questions there may be other exclusions applied to the Policy which you will be advised of at the time of your application and which will be listed on your Policy Schedule.

Please refer to the PDS for further details. 

Things you should know

Any advice provided is general only and doesn’t consider your objectives, financial situation or needs. You should carefully read the relevant Product Disclosure Statement (which sets out the product terms, conditions and exclusions) and Financial Services Guide available here to ensure the product is right for you.

Medibank life insurance products are issued by the insurer, Swiss Re Life & Health Australia Limited ABN 74 000 218 306, AFSL 324908 (Swiss Re). Medibank life insurance products are distributed by Greenstone Financial Services Pty Ltd ABN 53 128 692 884, AFSL 343079 (GFS), and promoted by Medibank Private Limited ABN 47 080 890 259, AR 286089 (Medibank Private). Medibank Private is an authorised representative of GFS.

Your personal information will be handled in accordance with our Privacy Collection Notice.

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