Income protection FAQs

Life can throw some tricky situations at you so we've got answers to common questions right here for you.

If I make a claim, when do I receive the benefits?

If you have an Income Protection Insurance claim that is accepted, the monthly income benefit becomes payable from the end of the waiting period you choose - this is either 30 or 90 days.

Benefits are then paid monthly in arrears and continue until you are no longer disabled as defined under the policy, or you reach the end of your benefit period.

In order to pay your claim we also need time to assess your circumstances. Accordingly we encourage you to lodge your claim as early as possible in order to ensure there is a low chance of delays to your claim payments.

You’ll find more information about how benefits are paid in the Product Disclosure Statement

Things you should know

Any advice provided is general only and doesn’t consider your objectives, financial situation or needs. You should carefully read the relevant Product Disclosure Statement (which sets out the product terms, conditions and exclusions) and Financial Services Guide available here to ensure the product is right for you.

Medibank life insurance products are issued by the insurer, Swiss Re Life & Health Australia Limited ABN 74 000 218 306, AFSL 324908 (Swiss Re). Medibank life insurance products are distributed by Greenstone Financial Services Pty Ltd ABN 53 128 692 884, AFSL 343079 (GFS), and promoted by Medibank Private Limited ABN 47 080 890 259, AR 286089 (Medibank Private). Medibank Private is an authorised representative of GFS.

Your personal information will be handled in accordance with our Privacy Collection Notice.

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