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Income protection FAQs

Life can throw some tricky situations at you so we've got answers to common questions right here for you.

If I make a claim, when do I receive the benefits?

If you have an Income Protection Insurance claim that is accepted, the monthly income benefit becomes payable from the end of the waiting period you choose - this is either 30 or 90 days.

Benefits are then paid monthly in arrears and continue until you are no longer disabled as defined under the policy, or you reach the end of your benefit period.

In order to pay your claim we also need time to assess your circumstances. Accordingly we encourage you to lodge your claim as early as possible in order to ensure there is a low chance of delays to your claim payments.

You’ll find more information about how benefits are paid in the Product Disclosure Statement

Things you should know

Life Insurance

You should read the Medibank Starter Life Insurance Product Disclosure Statement and Financial Services Guide, the Medibank Life Insurance combined Product Disclosure Statement and Financial Services Guide carefully before deciding whether or not to buy that product.

Funeral Insurance

You should read the Medibank Funeral Insurance Product Disclosure Statement carefully before deciding whether or not to buy that product.

Income Protection

You should read the Medibank Income Protection Product Disclosure Statement carefully before deciding whether or not to buy that product.

Medibank life insurance products are issued by the insurer, Swiss Re Life & Health Australia Limited ABN 74 000 218 306; Australian Financial Services Licence No. (AFSL) 324908, Level 36, Tower Two, International Towers Sydney, 200 Barangaroo Avenue, Sydney NSW 2000. Medibank life insurance products are distributed by Greenstone Financial Services Pty Ltd (GFS) ABN 53 128 692 884; AFSL 343079, 58 Norwest Boulevard, Bella Vista NSW 2153 and promoted by its Authorised Representative Medibank Private Limited ABN 47 080 890 259; Authorised Representative No. 286089, 720 Bourke Street, Docklands VIC 3008. Medibank Private is also authorised by GFS to distribute Medibank Starter Life insurance.

Advice on this website is general only and does not consider your individual objectives, financial situation or needs.

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