Access the care you need, when you need it, with the 24/7 Medibank Nurse phone service.
Members with hospital cover or holding a Medibank life insurance product (Life Insurance, Income Protection or Funeral Insurance) can chat to experienced and qualified nurses over the phone to discuss any health questions or concerns and get professional advice on what to do next.
What advice can Medibank nurses help with?
Call 1800 325 211
Call the 24/7 Medibank Nurse to speak to experienced nurses 24 hours a day, 7 days a week. OSHC members should contact the Student Health and Support Line on 1800 887 283.
Who you will speak to
Our nurses are qualified and experienced in providing expert health advice and information. An interpreting service and relay service is also available for those who need it
Mental health information, mental health system navigation, support to seek help for mental health problems, and advice on dealing with and managing mental health issues or concerns.
Things you should know
24/7 Medibank Nurse Phone Service is offered by Medibank Health Solutions Pty Ltd who reserve the right to withdraw or change the service at its sole discretion.
While we hope you find this information helpful, please note that it is general in nature. It is not health advice, and is not tailored to meet your individual health needs. You should always consult a trusted health professional before making decisions about your health care. While we have prepared the information carefully, we can’t guarantee that it is accurate, complete or up-to-date. And while we may mention goods or services provided by others, we aren’t specifically endorsing them and can’t accept responsibility for them. For these reasons we are unable to accept responsibility for any loss that may be sustained from acting on this information (subject to applicable consumer guarantees).
Any advice provided is general only and doesn’t consider your objectives, financial situation or needs. You should carefully read the relevant Product Disclosure Statement (which sets out the product terms, conditions and exclusions) and Financial Services Guide available here to ensure the product is right for you.
Medibank life insurance products are issued by the insurer, Swiss Re Life & Health Australia Limited ABN 74 000 218 306, AFSL 324908 (Swiss Re). Medibank life insurance products are distributed by Greenstone Financial Services Pty Ltd ABN 53 128 692 884, AFSL 343079 (GFS), and promoted by Medibank Private Limited ABN 47 080 890 259, AR 286089 (Medibank Private). Medibank Private is an authorised representative of GFS.
Your personal information will be handled in accordance with our Privacy Collection Notice.