Private Health Insurance Code of Conduct
We're proud to be a signatory to the Private Health Insurance Code of Conduct. The code was developed by the private health insurance industry and aims to promote the standards of service to be applied throughout the industry. The code is designed to help you by ensuring that:
Information which we provide to you is written in plain language
Our employees are competently trained to deal with your enquiries
We protect the privacy of your information in line with the privacy legislation
You have access to a reliable and free system of addressing complaints with us.
A copy of the code is available online at privatehealth.com.au/codeofconduct