About your membership with us

Do you have a cooling off period?

If you join but then decide you'd like to either cancel your membership or move to another cover, we have what is known as a ‘cooling-off' period. This also applies if you're already a member and have recently changed your cover.

As long as you tell us within 30 days of joining or changing your cover, and no claims have been made against your policy there's no problem. We can either transfer you to a more suitable cover from the original commencement date or refund your premium in full.

During the cooling off period, you cannot generally return to a cover that Medibank has closed.

Have questions?

Our team of experts are ready to help!

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Fill in the form below or get in touch by calling our dedicated line 1300 110 086.
We are open on Sundays.

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