Hospital Assist
You spoke, we listened. That's why eligible members can now get personalised support before and after hospital.
24/7 Medibank Nurse
Members with hospital cover can chat to experienced and qualified nurses over the phone to discuss any health questions or concerns and get professional advice on what to do next. Our nurses are available for round-the-clock health advice.
Hospital Experience Scores
Find out what people thought of their hospital experience including, how staff interacted with them, and their care while they were in hospital. Search for hospitals across Australia and discover how they were rated.†
Health Concierge
Health Concierge provides personalised health support to help eligible Medibank hospital members prepare for, or recover from, a hospital stay or treatment. We aim to help take the stress out of an upcoming hospital stay, a new diagnosis, or an ongoing condition, by putting you in touch with a health professional.
My Medibank App.
Our app makes it easy to check your cover details and keep on top of your extras limits and waiting periods. Plus, you can find a Members’ Choice provider, make changes to your details and make a claim.‡
Download now: Google Play or Apple App Store.
Live better, get rewarded.
We think Australians should be rewarded for looking after their health. That’s why eligible Medibank members with hospital or extras cover can now earn rewards with the new Live Better app, like great rewards from our health and wellbeing partners or saving on their health cover, for simply looking after their health and wellbeing. Terms and Conditions apply.~
Download now: Google Play or Apple App Store.
† The information provided does not reflect clinical experience or competency or represent a score against minimum standards or accepted industry benchmarks. This tool does not provide clinical, medical or other professional advice.
‡ Some claims, like paper based, may take longer to update. If you have Visitors Health Insurance, Working Visa Health Insurance or Overseas Student Health cover, you may not be able to use all the features.
~ Must be 18 years or over and have a valid Australian residential address to register for Medibank Live Better. Must be a Medibank member with hospital cover, extras cover, or hospital and extras cover, be up-to-date with premium payments and have signed up to Medibank Live Better with ‘My Medibank’ or have linked their My Medibank account with their Live Better account to redeem rewards. Excludes Overseas Visitor health cover, Working Visa health cover, Overseas Student Health Cover (OSHC), Ambulance only cover, ahm covers and other selected covers. Additional terms and conditions may apply to the redemption of a reward depending on the type of reward chosen. See full Medibank Live Better terms here.