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Update on our stores
To protect our people, customers and community from Coronavirus, all Medibank stores are temporarily closed. Rest assured, our amazing store staff will to continue to assist, by phone or webchat, until it’s safe to re-open our stores. We’ve also added more phone & online support staff to help you during this difficult time.
Your health never sleeps, so chat with an expert about your health cover anytime via our 24/7 Help Online.
24/7 Medibank Nurse
Members with hospital cover can call our phone service to speak to a Medibank nurse about their health concerns at any time of the day or night.*
Mental Health Phone Support
Members with hospital cover can talk with a mental health professional over the phone in relation to any mental health or emotional concern, 24 hours a day 7 days a week.
*OSHC members should call the Student Health and Support Line on 1800 887 283
‡ For new members on new memberships who join and start eligible combined hospital and extras from 1 September – 31 October 2020 and who have not held Medibank health cover in previous 60 days unless dependents coming off their parents. Must quote promo code 6Free and set up direct debit when joining. Must maintain direct debit and hold eligible product for 42 continuous days from the policy start date to get next 6 weeks free. 2&6 month waits waived on extras: 2&6 month waiting periods on extras waived. Other waiting periods apply (including 12 months on some dental services). If you’ve reached your limits from a previous fund you may not be able to claim straight away. Excludes some Corporate covers, Accident Cover, Ambulance Cover, Overseas Visitors Health Insurance, Overseas Students Health Cover (OSHC), Working Visa Health Insurance, ahm covers and other selected covers. Not available with any other offer.
Our team of experts are ready to help!
Fill in the form below or get in touch by calling our dedicated line 1300 110
We are open on Sundays.
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