Update on our stores

To protect our people, customers and community from Coronavirus, all Medibank stores are temporarily closed. Rest assured, our amazing store staff will to continue to assist, by phone or webchat, until it’s safe to re-open our stores. We’ve also added more phone & online support staff to help you during this difficult time.

Providing support for our members

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24/7 Webchat

Your health never sleeps, so chat with an expert about your health cover anytime via our 24/7 Help Online.

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24/7 Medibank Nurse

Members with hospital cover can call our phone service to speak to a Medibank nurse about their health concerns at any time of the day or night.*

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Mental Health Phone Support

Members with hospital cover can talk with a mental health professional over the phone in relation to any mental health or emotional concern, 24 hours a day 7 days a week.

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Self service options

Online or via the app - My Medibank is your personal health insurance hub to help you use and manage your cover wherever and whenever it suits you.

*OSHC members should call the Student Health and Support Line on 1800 887 283

want 6 weeks free?

Join eligible combined hospital & extras cover by 31 October and you could enjoy six weeks free plus 2&6 month waiting periods waived on extras. New members only. ‡ Must use promo code: 6FREE

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Important Information Regarding Coronavirus (COVID-19) and Travel Insurance.

‡ For new members on new memberships who join and start eligible combined hospital and extras from 1 September – 31 October 2020 and who have not held Medibank health cover in previous 60 days unless dependents coming off their parents. Must quote promo code 6Free and set up direct debit when joining. Must maintain direct debit and hold eligible product for 42 continuous days from the policy start date to get next 6 weeks free. 2&6 month waits waived on extras: 2&6 month waiting periods on extras waived. Other waiting periods apply (including 12 months on some dental services). If you’ve reached your limits from a previous fund you may not be able to claim straight away. Excludes some Corporate covers, Accident Cover, Ambulance Cover, Overseas Visitors Health Insurance, Overseas Students Health Cover (OSHC), Working Visa Health Insurance, ahm covers and other selected covers. Not available with any other offer.

Have questions?

Our team of experts are ready to help!

Enter your postcode to find your nearest store to have a face-to-face chat!

Fill in the form below or get in touch by calling our dedicated line 1300 110 086.
We are open on Sundays.

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