Our relationship with Canossa Private Hospital has changed

Important information for our members

After 28 February 2023, Canossa Private Hospital is no longer part of our Medibank Members’ Choice hospital network.

Why this change? 

Medibank has arrangements with most private hospitals and day surgeries in Australia, called Members’ Choice hospitals, which enable our members to get better value for included treatments at these hospitals. For example, Members’ Choice hospitals generally won’t charge out-of-pocket costs for hospital accommodation for Included services. 

These Members’ Choice arrangements help us to keep premium increases as low as possible for our members. In putting those arrangements in place, most private hospitals have worked with us on delivering excellent care at an affordable price.

Unfortunately, in recent discussions with Canossa Private Hospital we’ve been unable to reach an agreement to provide affordable ongoing Members’ Choice arrangements for our members. We haven’t taken this decision lightly and while it’s not the result we had hoped for, we believe it is important for all our members to keep premiums affordable. We'll continue to talk with Canossa Private to try and reach a new Members' Choice agreement that doesn't put pressure on premiums.

What does this mean for you?

After 28 February 2023, Canossa Private Hospital is no longer part of our Members’ Choice hospital network and may now choose to charge you additional out-of-pocket costs for services such as hospital accommodation.

Hospitals are required to give you information about your potential costs, so make sure you ask the hospital and your doctor about this before your treatment. 

Frequently Asked Questions

Things you should know

# Members’ Choice hospitals are not available in all areas.

* Subject to meeting all eligibility requirements at the time of service, refer to your Cover Summary and Member Guide for more information. Specified periods listed above meet the requirements of the Private Health Insurance Ombudsman’s Termination and Transition Guidelines.

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