Frequently asked questions

I haven't received my card, what should I do?

Firstly, remember your friend must hit all eligiblity criteria before you receive your card. Your card will also take up to 8 weeks to arrive from the day your friend commenced their cover. If you are still expecting your card and it hasn't arrived, give us a call. 

Have questions?

Our team of experts are ready to help!

Enter your postcode to find your nearest store to have a face-to-face chat!

Fill in the form below or get in touch by calling our dedicated line 1300 110 086.
We are open on Sundays.

In providing your telephone number, you consent to Medibank contacting you about health insurance.

We'll have someone call you soon to help with any questions you have.

contact us