Frequently asked questions

How long do I have to wait for my Eftpos card?

Once your friend has been a member for 30 days, your Eftpos card will be sent to you. This may take up to 8 weeks to arrive, from the date your friend commenced their cover. 

Have questions?

Our team of experts are ready to help!

Enter your postcode to find your nearest store to have a face-to-face chat!

Fill in the form below or get in touch by calling our dedicated line 1300 110 086.
We are open on Sundays.

In providing your telephone number, you consent to Medibank contacting you about health insurance.

We'll have someone call you soon to help with any questions you have.

contact us