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How could health insurance be better?

We’ve been asking Australians how can health insurance be better? And over the past couple of years, we’ve made a whole range of improvements and changes. That’s better, and there’s more to come.

You spoke, we listened

When you said you wanted better value, personalised support and more choice, we listened. We've been working with doctors, experts in medical technology and our members to make health insurance better for everyone. Discover the recent changes we've made below, driven by you.

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100% back on two dental check-ups

We know our members want greater everyday value when it comes to extras. That’s why you can now get 100% back on up to two dental check-ups every year, for everyone on your cover, at any Members’ Choice Advantage dentist.* 

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Hospital Assist

Beyond just helping to pay towards hospital bills, we’re looking at ways to make going to hospital easier. The Hospital Assist program includes a Health Concierge phone service, a Digital Concierge for online assistance, a 24/7 Advice Line and Patient Reported Experience surveys (PREMS). 

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Medibank at Home

We know that treatments like chemotherapy and physical rehabilitation are tough. That’s why we developed Medibank at Home, so our members can access healthcare on their terms. The trial program — which we’re hoping to roll out nationally — allows eligible members to receive treatment for chemo and rehab from the comfort of their own home.

We're making health insurance better

Learn about the changes we've been making to deliver better value, better service and better support for our members.

Accident Upgrade

We know that accidents happen. And when they do, recovery should be top priority. It’s why we made sure that all our members, regardless of their level of cover, have access to the benefits of our top level of hospital cover in the event of an Accident.~ 

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My Medibank app

We made it simple for our Members to stay on top of their cover with the MyMedibank App. Easily check your limits, make a claim and find a Members’ Choice provider anywhere, anytime. And now, you can estimate your benefits and any gap for your Extras claims, so you’ll know how much you could get back before leaving the house. 

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Hospital Experience Scores

To improve our Members stays in hospital, we introduced the Patient Reported Experience Measures Survey (PREMS). The survey asked people to rate their hospital experience — from staff interaction to cleanliness. The feedback helped us build a tool, so that you can search for hospitals across Australia and discover how they were rated. 

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24/7 Health Advice Line

We know that it’s important to access healthcare anywhere, anytime. That’s why you can always speak with a Medibank nurse on our 24/7 Health Advice Line. Whether it’s a question about how to manage your symptoms or when you should see a doctor, day or night, our nurses are available on            1800 644 325 for round-the-clock health advice.

 Learn more

Find out if health insurance is better for you?

When it comes to health, 'better' is different for everyone. Work out if health insurance is better for you with out 'People LIke You' tool and hear what other Australians had to say. 

What else would you like to see from us? 

We're always looking for new ways to make health insurance better. So if you've got ideas you'd like to share, drop us a note and let us know what else you'd like to see. 

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Medibank Canstar Award for Outstanding Value 11 Consecutive Years

Upcoming changes to private health insurance

From 1 April 2019, the federal government will introduce a range of health insurance reforms, to make it easier for all Australians to better understand health insurance. And we’re welcoming these changes by getting on the front foot. Depending on your level of cover, you may be affected by some of these changes. But don’t worry, we’re here to help the transition as smooth as possible. Find out more.

Things you should know
* Waiting period may apply. Limited to two dental check-ups annually. Not availble in all areas. 
~ Cover only for Acciednts that occur after join date. Excludes claims covered by third parties such as Workcover, and our Private Room Promise. Out of pockets may apply.