It pays to get travel insurance!
David and Jan travelled to Lima in Peru to visit their son Nick and his partner Amelia who were respectively employed in Peru as a journalist and as a teacher at an international school.
A couple of days after arriving in Lima, David woke at 2.00am with severe lower-back pain and stomach cramping. After a couple of hours of excruciating pain and no improvement, Jan decided the time had come to call a taxi to take David to a Lima medical clinic which was used by the school where Amelia taught.
Shortly after arriving at the clinic, David was examined and given painkillers by one of the clinic doctors. He was also examined by a urologist a few hours later who diagnosed that David was suffering from kidney stones.
Once the diagnosis had been made, David immediately contacted the Medibank Travel Insurance worldwide 24/7 emergency hotline back in Australia, where he was quickly advised what to do and issued with a case reference number. While at the clinic, David received a series of follow-up phone calls from operators at the Medibank Travel Insurance worldwide emergency service in Australia who reassured him that he was receiving appropriate treatment.
He made several visits to the clinic for pain relief, and to check in with the urologist for a CT scan. Thankfully the stone passed and David's health improved without the need for surgery.
After getting the all clear, David and Jan continued their trip to Cuzco, Lake Titicaca, Rio, Iguazu Falls and Buenos Aires. Unfortunately, the delay in Lima meant they had to bypass Macchu Pichu. Next time!
Arriving safely back in Australia, David is very grateful he had travel insurance. "The comprehensive Medibank Travel Insurance fulfilled its role and expectations in every respect and the claim was speedily and fully processed after the trip".