How to Make a Claim
You can submit your travel insurance claim by post, fax or email.
Follow these easy steps to submit your claim:
- Download and complete the relevant sections of the claim form below.
- Collect any documentation we require - you'll find each section of the claim form provides details on required documentation, such as police reports, valuations, medical reports, original receipts or proof of ownership
- Post, fax or email your completed claim form along with any supporting documentation within 30 days to:
Medibank Travel Insurance Claims
PO Box 162
Toowong, Queensland 4066
Australia
Fax: +61 7 3305 7016
Email: travelclaims@allianz-assistance.com.au
Please remember, if you need to submit original documents with your claim, keep copies for your records.
Those having difficulty with their travel insurance claim form can also email us their questions if not listed in the list of Frequently Asked Questions (FAQs).
How to Check the Status of your Claim
You can follow your claim's progress online.
Simply click on the button below to check out the status of your claim anytime, anywhere or visit www.travelclaims.com.au/medibank
