Ceasing patient-submitted GapCover claims

Ceasing patient-submitted GapCover claims from 31 December 2010

To improve our members’ experience we will no longer require them to submit their GapCover claims to us. Effective 1 January 2011, only claims submitted by providers will be accepted. We would like your cooperation with this and ask that you submit all Medibank GapCover claims on behalf of your patients directly to us which will enable more efficient claims processing. Refer to the Provider Information Booklet and Schedule of Benefits for instructions on how to do this.