Pet insurance frequently asked questions

Why should I get pet insurance?

How does Medibank Pet Insurance differ from Medibank Private Health Insurance?

Medibank Pet Insurance is general insurance issued by the insurer The Hollard Insurance Company Pty Ltd (ACN 090 584 473; AFSL 241436) (Hollard), is promoted by Medibank Private Limited (ACN 080 890 259; AR 286089) (Medibank) and administered by PetSure (Australia) Pty Ltd (ACN 075 949 923; AFSL 420183) (PetSure).

If you have Medibank Private Health Insurance, this will be set up as a continuous membership of Medibank Private as long as you pay your premiums. In contrast, Medibank Pet Insurance is general insurance issued by the insurer The Hollard Insurance Company Pty Ltd. This policy is issued for a fixed contract term (12 months in the case of Medibank Pet Insurance).

Prior to the expiry of each contract term, you will receive a renewal notice, in which a new offer of insurance is made. You can renew the policy for the life of your pet as long as you continuously maintain your policy and pay the premiums when due.

Close answer

How is my premium calculated?

Do I have to provide full medical records to take out pet insurance?

Can all pets be insured?

I'm a Medibank Private member, do I get any additional benefits?

Is life insurance offered for my pet?

What if I have more than one pet?

What happens if I don’t know my pet's age?

How can I pay my premiums?

Can my pet visit any vet I choose?

Are hereditary and congenital defects covered?

Are there things that won't be covered?

Can I change the level of cover for my pet once insured?

How do I renew my pet’s policy?

Can I cancel my pet’s policy at any time?

How soon can I use my pet's policy?

How do I make a claim?

I don't have my pet's full vet's history because they were adopted from a shelter. What else do I need to do when I make my first claim?

Does Medibank Pet Insurance provide cover for Third Party Liability?

Terms, conditions and waiting periods apply. *Medibank Pet Insurance is general insurance issued by the insurer The Hollard Insurance Company Pty Ltd (ACN 090 584 473; AFSL 241436) (Hollard), is promoted by Medibank Private Limited (ACN 080 890 259; AR 286089) (Medibank) and administered by PetSure (Australia) Pty Ltd (ACN 075 949 923; AFSL 420183) (PetSure). Medibank acts as an authorised representative of PetSure. Medibank will receive a commission which is a percentage of the premium paid to Hollard and PetSure may receive a portion of the underwriting profit, if any - ask PetSure for more details. Any advice provided is general only, has been prepared without taking into account your objectives, financial situation or needs and may not be right for you. Consequently, before acting on this information, you should consider the appropriateness of this information having regard to your objectives, financial situation and needs. You should obtain and consider the product disclosure statement (PDS) in deciding whether to acquire, or continue to hold, Medibank Pet Insurance. PetSure can be contacted by telephone: 132 331 or by mail: Locked Bag 9021, Castle Hill, NSW 1765.