About the Medibank Mobile App

With the Medibank Mobile App, you can easily:

• Make on-the-spot claims for selected extras for you and any child dependents under 16 years old
• Check your cover details, including your membership details, cover name and annual limits
• Update your address, phone number and email address
• Check your claim history
• Find a Members' Choice hospital or healthcare provider near you
• Find a Medibank retail store and call Medibank's customer service line

For more details about what you can do, see the Medibank Mobile App Features page.

The Medibank Mobile App works with iPhone and Android^™ phones. If you're not sure your phone is compatible with Android^™, check to see if you have an Android Market icon in your smartphone's menu.

The Medibank Mobile App is free to download.

There are certain features anyone can use, such as the Members' Choice healthcare provider search. But to use the features relating to your membership, you must be a Medibank health insurance member (excluding corporate members). Learn more about Medibank Health Insurance

You can use your Medibank Online Member Services log in ID and password to login to use the app's features. It only takes a few minutes to join Online Member Services, and together with the Medibank Mobile App, you'll be able to manage your Medibank Health Insurance whenever and wherever you like.

For the moment some features of this app are only available for resident members with private health insurance. If you have Medibank Private Health Insurance in addition to one of our other services, the app will access the details of your health insurance only, not the details of any other Medibank insurance policies you may hold.

How to find the Medibank Mobile App on iPhone

1. Open the ‘App Store'
2. Click on the Search button
3. Search for ‘Medibank Mobile'
4. Click on the Medibank Mobile App
5. Install

iPhone is trademark of Apple Inc.
App Store is a service mark of Apple Inc.

How to find the Medibank Mobile App on Android^™

1. Open the ‘Market'
2. Click on the Search icon
3. Search for ‘Medibank Mobile'
4. Install

Android is a trademark of Google Inc.

You can submit claims for chiropractic, dental, optical or physiotherapy services (depending on your cover). Annual limits, waiting periods and restrictions apply, login to Online Member Services for more information.

You'll find the information you need to make an extras claim on the invoice you receive from your healthcare provider. You‘ll need to know the:

• type of claim (e.g. dental)
• provider number
• item number of each service
• date the service was provided
• number of services
• cost of each service

To make an extras claim, open the app on your smartphone and select the ‘My Claims' icon. From there, select the ‘Make a claim' option and follow the instructions to submit your claim.

Once you have made the claim, ensure you record and keep your claim reference number for your records.

To view the details of your recent claim history, open the app and select the ‘My Claims' icon. From there, select ‘Claim History' and then choose the claim you wish to view. Here you can view the details of the claim and its status: whether it is being processed, is complete, or if you need to contact us to assist us in processing it.

Your benefits will be paid to your nominated bank account or by a cheque in the mail, according to the option you chose when joining Medibank Online Member Services.

Our Members' Choice network is one of the largest health provider networks in Australia, covering most private hospitals and the widest range of extras services of any health fund.

We've negotiated with these providers to ensure they won't charge you more than the agreed price, and we've arranged discounts off regular prices at optical retailers and for orthotics. Learn more about Members' Choice providers and Members' Choice Hospitals

The provider search is continuing to be developed and for the time being is limited to Members' Choice providers.

This is a standard question for any app which uses the GPS in your smartphone to locate you and find services nearby.

If you do not wish the app to use your current location, just choose ‘No' when it requests your permission. You can still search for providers or Medibank retail stores by entering the suburb's name or postcode in search bar.

For all technical enquires visit the troubleshooting page or call Medibank on 134 190.