134 190

Ambulance cover

Ambulance Cover
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If you just want cover for ambulance services at an affordable price. Ambulance Cover is available to all Australian residents living in NSW, ACT, VIC, SA, NT, or WA.

What's included?

Benefits towards the full cost of medically necessary ambulance services. Medically necessary ambulance services means that travel by ambulance is necessary because, due to your medical condition, you can't be transported any other way in order to receive immediate professional attention.

Purchase with...

Ambulance Cover can be purchased on its own. However, a better option may be to purchase our Hospital cover, Extras cover, or Ultra Health Cover. Cover for medically necessary ambulance services is included in each of these.

  • What's covered

    Where you need immediate professional attention and your medical condition is such that you couldn’t be transported any other way, you’re covered for services provided by an ambulance provider approved by Medibank in the following circumstances:

    • ambulance transportation to a hospital to receive immediate professional attention
    • when an ambulance is called to provide immediate professional attention but transport by ambulance is not needed
    • when, as an admitted patient, the hospital requires you to be transferred from one hospital to another (excluding transfers between public hospitals)
    • transport by air ambulance, where pre-approval has been obtained from Medibank by the air ambulance provider.

  • What's not covered

    We don’t pay for benefits for any ambulance service that has not been defined under ‘What’s covered’. This includes the following circumstances:

    • ambulance services where immediate professional attention is not required (general patient transportation)
    • any ambulance transport required after discharge from hospital
    • inter-hospital transfers when you’re transferred from one public hospital to another public hospital as an admitted patient
    • any ambulance costs that are fully covered by a third party arrangement such as an ambulance subscription or federal/state/territory ambulance transportation scheme, WorkCover or the Transport Accident Commission
    • any air ambulance services that are fully subsidised, such as South Care or NRMA Care Flight.

    For more information call us on 134 190.

For NSW or ACT residents

We don’t pay benefits if you have a hospital cover because you pay an ambulance levy as part of your hospital cover premium. This means you’re entitled to cover under your state’s scheme.

You’ll need to send your claim to Medibank for endorsement. We’ll forward your claim to the appropriate ambulance service provider for payment.

If you have a Commonwealth concession card, you may be entitled to an exemption from paying the ambulance levy and to free ambulance services.

For QLD or TAS residents

We don’t pay benefits if you’re entitled to full cover for ambulance services under your State Government scheme.

For WA residents

We don’t pay benefits if you’re aged 65 or over and are eligible for free ambulance services.

If you’re eligible for subsidised services, you may be able to claim the remaining cost from Medibank.

For more information, please call us on 134 190.

Hospital cover

 Hospital cover

May help reduce your tax and manage hospital accommodation and in-hospital treatment costs.

Find out more about Hospital cover

Extras cover

 Extras cover

Cover for everyday health services like dental and physio, as well as optical items.

Find out more about Extras cover

Ultra health cover

 Ultra package

Simply Medibank's best cover.

Find out more about Ultra Health Cover

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