132331

Make a Claim

How to Make a Claim

You can submit your travel insurance claim by post, fax or email - whichever is more convenient for you.

Follow these easy steps to submit your claim:

  1. Download and complete the relevant sections of the claim form below.
  2. Collect any documentation we require - you'll find each section of the claim form provides details on required documentation, such as police reports, valuations, medical reports, original receipts or proof of ownership
  3. Post, fax or email your completed claim form along with any supporting documentation within 30 days to:

Medibank Travel Insurance Claims

Post:
PO Box 162
Toowong, Queensland 4066
Australia

Fax: +61 7 3305 7016

Email: travelclaims@allianz-assistance.com.au

Please remember, if you need to submit original documents with your claim, keep copies for your records.

Those having difficulty with their travel insurance claim form can also email us their questions if not listed in the list of Frequently Asked Questions (FAQs).


How to Check the Status of your Claim

You can follow your claim's progress online.

Simply click on the button below to check out the status of your claim anytime, anywhere or visit www.travelclaims.com.au/medibank

Important Points When Making Your Claim

  • You must lodge full details of your claim in writing within 30 days of your return.
  • You must give us any information we ask for to support your claim, such as police reports, valuations, medical reports, original receipts or proof of ownership.
  • Claims are payable in Australian dollars to you.
  • We will settle claims in Australian dollars. The rate of currency exchange that will apply is the rate at the time you incurred the expense.
  • If you can claim from anyone else, we will only make up the difference. You must claim from them first.

If you have any queries, please read our FAQs. Alternatively, you may also contact our Claims Department directly on:

Phone:
1300 668 921
Fax:
+61 7 3305 7016
Email:
travelclaims@allianz-assistance.com.au

Medibank Private Limited ABN 47 080 890 259 AR 286089 is an authorized representative of AGA Assistance Australia Pty Ltd ABN 52 097 227 177 AFSL 245631 trading as Allianz Global Assistance. Insurance issued by Allianz Global Assistance on behalf of the insurer Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL 234708. We do not provide any advice based on any consideration to your objectives, financial situation or needs. To decide if this product is right for you, please carefully read the Product Disclosure Statement.

Our services

Medibank.com.au

Call 13 23 31

Phone us on
+613 8622 5780
if calling from overseas

or submit your number and we will call you back when it suits you

Let us call you

Copyright © 2011 Medibank Private Limited. All rights reserved. Medibank Private Limited ABN 47 080 890 259.