Health and Wellbeing

Our health and wellbeing programs are designed to help you manage your health at every life stage.

Health Hub

How healthy am I? What’s my risk of heart disease or diabetes? What does my diagnosis mean? Where can I find reliable information?

Now you can rely on the Health Hub, your online one-stop resource for tools, programs, videos and information to help you plan a healthy lifestyle.

For a snap shot of your health, start with the Wellness Record, an easy assessment to give you a health age, personalised goals and program recommendations. You’ll also enjoy access to:

  • Health Conditions Explained: find out more about a medical condition or procedure
  • Health Action Programs: coaching and health support programs to help you manage your health online
  • Risk Assessment Tools: tools to calculate your health age, your risk factors and set personalised health goals
  • Health Resources: an extensive library of articles, exercises, healthy recipes, newsletters and more
  • Meal Planner: generate a 7-day personalised meal plan to meet your goals and dietary requirements.

Best of all, you can trust the information and resources on the Health Hub, because it’s overseen and maintained by doctors.

The Health Hub is available to all Medibank members at Online Member Services

betterhealth Coaching

betterhealth coaching is a telephone-based 6 month program designed to help you address key health issues such as:

  • Weight loss
  • Increasing physical activity
  • Better nutrition
  • Managing stress
  • Quitting smoking

betterhealth Coaching

Your betterhealth Coaching action plan is tailored to you and will be supported by regular calls from program staff who offer the motivation and tools to help you achieve permanent change.

betterhealth Coaching is available to all Medibank Private members with hospital cover (excluding Overseas Student Health Cover and Overseas Visitors Cover) who meet clinical eligibility criteria. Enrolment is initially for 6 months subject to you maintaining your hospital cover with Medibank.

Enrol for betterhealth Coaching now – call 1800 817 635

betterhealth On Call

If you’re living with one of the following conditions, the Medibank betterhealth On Call program could be for you:

  • Heart disease
  • Heart failure
  • Chronic Obstructive Pulmonary Disease (COPD)
  • Diabetes
  • Mental health issues (suitability will be assessed on a case-by-case basis).

betterhealth promotional photo

betterhealth On Call is a telephone-based support service provided by a range of health professionals including registered nurses and psychologists. The program has been designed to help you manage your chronic condition and provides you with the peace of mind that comes with unlimited access to 24 hour, 7 day a week telephone support.

The program includes:

  • An individualised plan to help you achieve your personal health goals over the next 12 months
  • Regular support calls from the program’s registered nurse
  • Advice on ways to improve aspects of your health including weight management, understanding your medication and the importance of exercise
  • Advice on effectively communicating with your doctor
  • Appropriate support and information relevant to your health condition
  • Assistance in accessing community services.

betterhealth On Call is available to all members who have current hospital cover (excluding Overseas Student Health Cover and Visitors Covers) who meet eligibility criteria. Enrolment is initially for 12 months subject to you maintaining your hospital cover with Medibank. Your eligibility to remain in the program will be reviewed after 12 months.

If you think betterhealth On Call sounds right for you, call 1800 817 635 for more information.

Feature Articles for this summer:

Make your health a priority with a regular medical check-up

If you hate the thought of going to the doctor you are not alone - almost half of all Australians fail to have an annual check-up. But did you know that regular health checks can help prevent illness and prolong your life?

4 reasons to go to the doctor today!

  • Regular check-ups are a great way of maintaining good health. They provide you with an opportunity to talk to your doctor about improving your diet, exercise and, if you are a smoker, help with quitting.
  • Regular checks on blood pressure, cholesterol and blood sugar can alert you to any potential problems while they are still manageable and potentially reversible.
  • Early detection is the best defence against cancer and many illnesses as it gives you the opportunity to take the right action or treatment from an earlier stage. There aren’t always obvious symptoms so regular screening is the only way of finding some cancers.
  • Checkups are the perfect time to discuss any emotional or mental health problems you may have in a safe and confidential environment.

Don’t put it off any longer – book your annual check-up with your doctor now. 


Our betterhealth programs are provided by Medibank Private and related companies trading as 'Medibank Health Solutions'. The services are not, and should not be taken to be, a replacement for medical or clinical advice given by your doctor. Please consult your doctor for specialist medical advice in relation to any health risks you may have.

Member Services

Register for Online Member Services

In Member Services you can:

  • Change your address and contact details
  • Change your cover
  • Make extras claims online
  • Our feelBetter Rewards program
  • Health Hub – your one-stop online resource for a healthy lifestyle
  • Make Claims Online
and more...

Renew your Membership

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