Health and Wellbeing
We have a range of health and wellbeing services and programs, designed to help you manage your health at every life stage.
As a Medibank member with hospital cover, you now have access to Mi Health, a new range of health support services that includes being able to speak to Medibank nurses 24/7 on our health advice line, online health information and tools, in hospital support* and mobile health apps
* For overnight stays in participating Members' Choice Hospitals. Not available in all areas. Please call us on 134 190 for details.
betterhealth Coaching is a six month, telephone based program provided to eligible Medibank members by our team of qualified health professionals. It’s designed to help you achieve your health goals including:
- Weight loss
- Increasing physical activity
- Better nutrition
- Managing stress
- Quitting smoking
Our coaches can work with you to develop a tailor-made action plan and help keep you motivated through scheduled telephone calls, providing health information and by linking you into local and community services. For further information including eligibility criteria, call us on 1800 817 635.
betterhealth On Call
If you’re living with one of the following conditions, the Medibank betterhealth On Call program could be for you:
- Coronary Artery Disease
- Congestive Heart Failure
- Chronic Obstructive Pulmonary Disease (COPD)
- Diabetes (type 2)
- Mental health issues (suitability will be assessed on a case-by-case basis).
betterhealth On Call is a 12-month telephone based program provided to eligible Medibank members by our team of qualified health professionals. The program includes an individualised plan designed to help you manage your chronic condition and provides you with the peace of mind that comes with unlimited access to 24 hour, 7 day a week telephone support.
Find out more about betterhealth On Call, including eligibility criteria, by calling us on 1800 817 635 or visiting Online Member Services.
Integrated Osteoarthritis Management program
Osteoarthritis is a very common type of joint disorder that can cause significant pain and stiffness and sometimes inflammation and swelling.
The Integrated Osteoarthritis Management™ program is a specialised 18-week, 3-phase osteoarthritis management program which combines weight loss, lower limb muscle strengthening and pain management strategies to help you:
- reduce the load on your joints
- keep your joints moving
- reduce severity of joint pain
- (where applicable) improve fitness for joint replacement surgery and enhance preparation for post surgery rehabilitation; and
- develop new lifestyle habits that will make it easier for you to maintain a healthy weight and lifestyle for life
The program is run by the Healthy Weight for Life team on behalf of Medibank. For Medibank members who meet the eligibility criteria (including a body mass index of 30+) the program is funded by Medibank. If you’re eligible, you could receive around $745 worth of products, service and support at no additional charge. There is no need to attend meetings or clinics and all program components can be delivered to you.
For a detailed overview of the program, eligibility criteria and how to apply, visit http://oa.hwfl.com.au or call Healthy Weight for Life team on 1800 226 180 (free call – in Australia).
More health and wellbeing programs
We’ve got more health and wellbeing programs like training for a marathon, how to quit and stay smoke free, or how to lose weight. Log in to Online Member Services and visit the Health Hub, it’s your online resource, overseen and maintained by Australian doctors.
Our betterhealth programs are provided by Medibank and related companies trading as 'Medibank Health Solutions'. The services are not, and should not be taken to be, a replacement for medical or clinical advice given by your doctor. Please consult your doctor for specialist medical advice in relation to any health risks you may have.
Register for Online Member Services
In Member Services you can:
- Change your address and contact details
- Change your cover
- Make extras claims online
- Our feelBetter Rewards program
- Health Hub – your one-stop online resource for a healthy lifestyle
- Make Claims Online
Renew your Membership