betterhealth program
betterhealth with Medibank Private - we're helping you to stay healthy.
Australians have a great lifestyle. However, our changing dietary habits and lower levels of physical activity mean that many people are not living as healthy a life as they could. This is reflected in the increase in health problems such as obesity, and the growing prevalence of diseases such as Type 2 diabetes.
At Medibank Private, we believe prevention is better than cure so we are now offering health programs to help our members, to take an active role in better managing their health.
As part of our commitment to keeping our members healthy, we have designed three betterhealth Programs at no cost to members which have had successful outcomes for many members.
| Program |
Description |
| betterhealth online |
Check out our online program, a health, fitness and wellbeing service designed to support you in achieving your health goals |
| betterhealth On Track Diabetes |
Check out our On Track program, a mail based program that may be suitable for members who have Type 2 diabetes or identified as being at risk of developing this condition |
| betterhealth On Call |
Check out our On Call program, a telephone-based support service suitable for our members who have the following long term health conditions including Heart Disease, Heart Failure, Chronic Obstructive Pulmonary Disease, Diabetes and Mental Health Conditions to assist them in better managing their health. |
For further enquiries and to register for a betterhealth Program please email better_health@medibank.com.au
betterhealth online
Charge into winter and beat those winter blues by keeping up a healthy lifestyle.
At Medibank Private we want to make it easier for you to be healthy and reach your goals of achieving your best possible health.
betterhealth online is an online health and wellbeing service, brought to you by our partner Fitness2live, that will help you to achieve your health goals. Betterhealth online is available to Medibank Private members at no additional cost, and provides you and you’re your family with a great range of resources including:
- Week-by-week personalised programs for weight loss, smoking cessation, improved fitness and more
- Great tasting and nutritious recipes
- Personalised diet and exercise planners
- An extensive and always expanding library of topical and current health-related articles
- Handy health calculators that allow you to check your BMI, energy intake and more
- Regular email support to keep you motivated in achieving your health goals.
Once registered, you can complete your Wellness Record where you receive a score out of 100 for your health, as well as specific recommendations for ways you can maintain or improve your health. With a wide range of interactive resources available whenever you need them, you'll find the information, motivation and guidance to help you every step of the way on your journey to betterhealth. To start your journey, join now, or for more information, check out betterhealth online.
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betterhealth On Track Diabetes Program
The number of Australians who have diabetes or are at risk of developing diabetes is rising rapidly. That's why Medibank Private has joined forces with the International Diabetes Institute to offer members a program designed to assist and encourage people with diabetes to better manage their condition and improve their health and wellbeing.
Diabetes is a serious medical condition that can lead to long term health problems if not well controlled. We hope that by participating in the betterhealth On Track Diabetes program members will learn new skills and feel empowered to better manage their diabetes and enjoy a healthier and more active life.
The program staff are diabetes educators with many years of experience in helping people with diabetes, and best of all it is at no cost to members.
Once members are enrolled in the On Track program, they receive regular written contact and correspondence from the Program's diabetes educator which includes:
- A brief On Track Diabetes Program survey members will be asked to be completed
- Personalised Reports on the results of the On Track Diabetes Program Survey
- Personalised reminders of diabetes health checks and tests that members need to have done
- Requests for enrolled members to submit test results for their diabetes at the end of every 6 months
- Follow-up individualised feedback at 6 months and 12 months in relation to the monitoring of their diabetes
Members will also be able to contact the Program's diabetes educator by phone for assistance in explaining the feedback that they receive.
This program is designed to support the care provided by member's doctors and we encourage members to inform them of their participation.
Our partner in delivering the On Track Diabetes Program
Medibank, in partnership with the International Diabetes Institute, one of Australia's leading research and diabetes health care facilities, have designed, developed and delivered the On Track Diabetes Program. The On Track diabetes program is a mail based program with information and support provided by On Track diabetes educators.
How can I participate?
If you are interested in participating in the On Track Diabetes Program, you can
register here.
Or by calling us on 1800 817 635.
If you think you would benefit from the program and would like to participate, please download the On Track Diabetes brochure.
For further information about the On Track Diabetes program please email ontrack_diabetes@medibank.com.au
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betterhealth On Call
Our members' health is one of our top priorities. That's why we're always looking for new ways to help you take better care of you health. Medibank Private's betterhealth On Call program is a tailored disease and case management service for chronically ill members that aims to improve their health and quality of life.
One service we provide within betterhealth is betterhealth On Call, which provides telephone based support services to eligible members who have the following health conditions.
- Heart disease
- Heart failure
- Chronic Obstructive Pulmonary Disease (COPD)
- Diabetes
- Mental health Conditions
Our partner in delivering the betterhealth On Call program is McKesson, a leading provider of telephone-based health support services in Australia. McKesson has been providing proactive support programs to people with long term conditions for more than 10 years.
betterhealth On Call is provided by registered nurses, encouraging preventative care and self management of long term health conditions. The program is designed to work in conjunction with the advice you already receive from your doctor and, once enrolled, your doctor will receive information to help you with your progress. betterhealth On Call is available to members who have:
- current hospital cover (excluding Overseas Student Health Cover and Visitors Covers);
- held their cover for a minimum of 12 months; and
- been assessed by McKesson as suitable for the program.
Once you have been assessed and enrolled, betterhealth On Call will help you through:
- Development of a plan tailored to your individual needs, including working with the program's registered nurse to set and achieve your personal goals over the next 12 months
- Identification of strategies to improve aspects of your health including weight management, understanding your medication and the importance of exercise
- Regular support calls from the program's registered nurse who will provide advice and check on how you are managing your health condition
- Peace of mind that comes with immediate unlimited access to our 24hour, 7 day a week telephone support and advice service
- Advice on effectively communicating with your doctor
- Appropriate support and information relevant to your health condition
- Assistance in accessing community services.
If you think you would benefit from this program and would like to participate, please download the betterhealth On Call brochure.
Participation in betterhealth On Call is voluntary and free of charge. If you have already received a written offer to enrol in the program, please follow the steps outlined in the letter. If you have not received a written offer, but are interested in participating in betterhealth On Call, you can register your interest online or by calling us on 1800 817 635 or emailing betterhealth_oncall@medibank.com.au. You will then be contacted by a registered nurse and assessed to determine your suitability for the program.
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