Online Member Services

Why wait in line when you can go online?

Online Member Services is an easy, secure way for you to manage your membership at your convenience. Registration is simple and only takes a couple of minutes, giving you instant access to extras claims *, premium payments, your online claims history, your membership details, brochures and forms and much more.

  • Change your personal details
  • Change your cover
  • Make claims online
  • Our betterhealth program

How to make a claim

How to make a claim

We'll show you how to claim online for most extras and other services in just a few simple steps. Once the claim has been approved, Medibank will make any payment directly into your bank account or send a cheque in the mail.

Find out more about making a claim online

Change to direct debit

Change to direct debit

Medibank Private's direct debit facility is a convenient and flexible way to pay your premiums. Your premiums are automatically deducted from your Australian bank, building society, credit union, or credit card account.

Find out more about changing to Direct Debit

Pay your premiums online

Pay your health insurance premiums

Pay your health insurance premiums online using our secure Post Billpay service. All you need is a credit card and your membership details.

Find out more about paying your premiums online

betterhealth programs

Health Hub

How healthy am I? What’s my risk of heart disease or diabetes? What does my diagnosis mean? Where can I find reliable information?

Now, you can rely on the Health Hub, your online one-stop resource for tools, programs, videos and information to help you plan a healthy lifestyle.

For a snap shot of your health, start with the Wellness Record, an easy assessment to give you a health age, personalised goals and program recommendations. You’ll also enjoy access to:

  • Health Conditions Explained: find out more about a medical condition or procedure
  • Health Action Programs: coaching and health support programs to help you manage your health online
  • Risk Assessment Tools: tools to calculate your health age, your risk factors and set personalised health goals
  • Health Resources: an extensive library of articles, exercises, healthy recipes, newsletters and more
  • Meal Planner: generate a 7-day personalised meal plan to meet your goals and dietary requirements.

Best of all, you can trust the information and resources on the Health Hub, because it’s overseen and maintained by doctors.

The Health Hub is available to all Medibank members at Online Member Services

Feelbetter magazines

Our range of Feelbetter magazines has something for everyone. Feelbetter for families or singles/couples offer the very latest in health & fitness news, nutrition, recipes, pet and travel information. Plus you'll be able to stay updated with any new betterhealth programs, products and services. Feelbetter Rewards magazine is packed with discounts on health, fitness, travel, nutrition, leisure & lifestyle products!

feelbetter magazines

* Natural Therapy and ambulance services claims cannot be lodged online. Please complete and lodge a claim form for these extras services. Claim forms can be downloaded from the Brochures and Forms area on Online Member Services.

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