Our Purpose

Simply put, our Purpose is a reason for doing something that appeals to our sense of what is right and what is worthwhile.

At Medibank, our Purpose is to ensure our customers are clearly better off. This drives every decision we make and everything we do.

Get connected – growing together by taking time to listen, help and care

• We connect with others by taking the time to listen and understand
• We collaborate and help each other to grow
• We respect and value every voice through open and honest communication

Build trust – having the freedom to act and the commitment to deliver

• We encourage individual leadership and have confidence in each other to make a difference
• We respect each other for our skills and value the trust placed in us
• We take responsibility, learn from our mistakes and engage others in change

Be courageous – overcoming fear and challenging with conviction and consideration

• We speak up, step up and listen
• We break through barriers to be the best
• We stand by our convictions in seeking the best result

Think fresh – leading with simple and surprising solutions

• We value new thinking and nurture new ideas
• We take risks to deliver innovative and surprising solutions
• We are passionate about bringing simplicity to our processes

Inspire performance – encouraging the heart, surpassing expectations and celebrating success

• We focus on delighting our customers
• We create a happy and energetic workplace